Shipping policy

How We Ship

Koraje ships to all 50 U.S. states and the District of Columbia using trusted carriers, including UPS and USPS. Every order ships from our Round Rock, Texas facility, where bottles are kept in temperature-controlled storage and packed with care to protect freshness, flavor, and polyphenol content.

Most orders are picked and packed within 2–3 business days of purchase. During product launches, holidays, or peak periods, processing may take slightly longer as our team prepares each order carefully.

Incorrect Addresses

Please double-check your shipping information before placing your order. Incorrect or incomplete addresses may result in carrier fees, delays, returns, or rerouting charges that are the customer's responsibility. We are unable to reship affected orders until any applicable carrier fees have been paid.

If you notice an address error after placing your order, contact us as soon as possible at Support@koraje.com. If your package has not yet left our facility, we will gladly update the address at no additional charge.

We strongly prefer shipping to physical addresses rather than P.O. Boxes, and may contact you to request one for logistical or carrier-related reasons.

Two Ways to Receive Your Order

Because polyphenol content and flavor are sensitive to time in transit, once your order ships we route it using the fastest method suited to reach you within 2–3 business days — by Ground where Ground can hit that window, and by Air where it can't. This transit window begins once your order leaves our facility, in addition to the 2–3 business day processing time described above.

1–2 Day Ground (UPS/USPS)

For nearby states, UPS or USPS Ground service alone reliably delivers within 1–2 business days. No air service is needed.

AR, KS, LA, MO, MS, NM, OK, TX

2–3 Day Ground (UPS/USPS)

For a broader ring of states, UPS or USPS Ground service reliably delivers within 2–3 business days. Ground remains our recommended option here as well.

AL, CO, GA, IA, IL, IN, KY, MN, NC, NE, SC, TN, WI

2–3 Day Air Recommended

For states where Ground service cannot reliably reach 2–3 business days, we recommend Priority Shipping (USPS Priority Mail or UPS 2nd Day Air/3 Day Select) to keep transit time — and heat exposure — to a minimum.

Customers in these states may still select Economy Ground at checkout for a lower cost. Economy Ground ships in the same insulated, gel-packed packaging as every Koraje order, but the longer time in transit means more cumulative heat exposure, so we cannot guarantee product condition to the same degree as Priority Shipping. See Product Care After Delivery for details.

AK, AZ, CA, CT, DC, DE, FL, HI, ID, MA, MD, ME, MI, MT, ND, NH, NJ, NV, NY, OH, OR, PA, RI, SD, UT, VA, VT, WA, WV, WY

Transit times shown are just estimates provided by our carriers based on origin ZIP code and may vary.

Protecting Quality During Hot Months

Extra virgin olive oil is a living product, and heat is its greatest enemy in transit. We do everything within our control to keep your order intact and unaffected during the warmer months: every shipment includes gel packs and insulated packaging, and we prioritize expedited routing whenever a destination's standard transit time extends into higher-heat-exposure territory.

That said, once a package leaves our facility, some factors — regional heat waves, carrier warehouse conditions, and time spent on a delivery truck — are outside our control. We ask customers to retrieve packages promptly upon delivery and store the product away from direct heat or sunlight. If you have any concern about how your order traveled, contact us at Support@koraje.com and we will make it right.

International Orders

Customers placing international orders are responsible for any customs duties, taxes, or fees required for the shipment to enter their country. These fees are set by the destination country's customs authority and are outside Koraje's control. Questions about international shipping should be directed to Support@koraje.com before placing your order.

Questions

For anything not covered here, reach us at Support@koraje.com.